FAQ - Questions & Answers
Frequently asked questions.
What kind of brand is Van Roth?
Van Roth is a Swedish premium skincare brand that offers high-quality, dermatologically tested products with natural ingredients.
What skin type are your products suitable for?
Our products are designed for all skin types, including sensitive, mature and acne-prone skin.
How do I contact your customer service?
You can reach us via email at info@vanroth.se or via the "Contact " form.
How do your products differ from pharmacy skincare?
Our products combine clinical effectiveness with luxurious natural ingredients - no compromise between results and gentleness.
I have sensitive skin - which product do you recommend to start with?
Our Calming Cleansing Mousse is specially designed for sensitive skin, free from perfume and with a pH-balancing formula.
How long will it take before I see results?
Most customers notice a difference within 2-4 weeks. Our active serums often show results after just 7 days.
Which is your best seller and why?
Our Peptide Serum is the favorite - it provides visible "botox-like" effects without needles or recovery time.
Why is your collagen from plant sources?
Vegetable collagen is more ethical and better suited for sensitive skin compared to animal collagen.
My products arrived at different temperatures - does this affect the quality?
No, but for best results, store them at room temperature after receiving.
Can I get a personalized skincare routine?
Yes! We offer personalized skincare routines based on your skin type and needs. Please send a photo in daylight and a short description to info@vanroth.se , and we will help you find the right products from our range.
Please note that we are not licensed dermatologists and therefore cannot provide medical diagnoses or recommend medications. However, we do have product knowledge and experience in natural skin care, and can provide guidance on our products that may be right for you.
Can I buy larger volumes for a store, hotel or spa?
Yes, we offer professional bulk packs - contact our wholesale department at Sales@vanroth.se .
What is your environmental policy?
We strive to minimize our environmental impact through conscious choices in both content and packaging. Our products are manufactured within the EU according to strict environmental requirements and are certified according to ECOCERT and COSMOS standards. All our packaging is recyclable and clearly marked to facilitate sorting.
We use natural, vegan ingredients and avoid microplastics, parabens and sulfates in our formulations.
How do I get my shipping number and track my order?
You will receive your shipping number and tracking link via email within 24 hours of your order being shipped.
